Product delivery times are approximately 5 - 7 working days for in stock items and 7 - 14 days for all other items. However, in the unlikely event that lead times are longer on out of stock items you will be notified within 48 hours with the approximate delivery schedule. After your order has been processed you will be contacted by us via telephone or email to arrange a suitable delivery date unless you have chosen an item with next day delivery.
Your goods will generally be delivered on a 7.5 tonne delivery vehicle. If there is likely to be a problem with acccess for a large 7.5 tonne lorry. Please contact us in advance of placing your order. Examples of areas that we cannot deliver to are: long or gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We may be able to make alternative delivery arrangements if you contact us in advance.
With our standard and next day deliveries there will be one driver who will help, but we suggest that you have at least one other person with you to assist. The driver will move the stove to the nearest wheel point, depending on access. The driver will be unable to move the goods across gravelled, or unfinished drives, through narrow openings, or up steps. Unfortunately due to insurance, health and saftey issues, the driver is NOT able to move the goods inside your property for you. The driver will be able to wheel into a garage if access is possible.
We must advise that you check the goods while the driver is still there. The driver is obliged to wait with you up to 15minutes, (for palletised goods only,) whilst you unpack and check the goods.
If the driver refuses to wait then please mark the goods as damages on the delivery note, so that you are covered for all eventualities.
If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note.
If goods are damaged please contact us, quoting your Order Reference and Delivery Note, and we will advise you on whether to accept or reject the goods (e.g If the stove glass is damaged you can accept the goods but if any of the casting is damaged you must reject them as this cannot be repaired or replaced).
If you are unavailable when your pallestised goods (eg. Stoves and Range Cookers) are delivered on your pre-booked date, then re-delivery charges will apply.
If you are unavailable when smaller packaged goods (e.g. stove glass) are delivered the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time