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Installations using HETAS registered installer or obtaining building regulations


Installations, servicing and maintenance. 

Chimney installations, twin wall & flexible flue liners. 

Fully trained approved and registered with Hetas Ltd. 

Solid fuel registered Hetas engineers. 

Free - no obligation - quotation - for the installation of all stoves, range cooker, chimney liners and twin walled chimney systems.  

All aspects of chimney work can be carried out from new build, full restoration and rebuild of chimney stacks  to flexible liner installations, restoring inglenook fireplaces, or completely modernising existing fireplaces complete with laying of hearths. tiling and even installation of stoves where no fireplace or chimney exists. 

Installation of appliances and hot water systems

Installation of dry appliances 

Installation of twin walled flexible flue liners 

Installation of rigid selectional metal flue liner 

Installation of insulated twin wall systems 

Service and maintenance of appliances - This can be done on a one off basis or on a regular annual basis. 


Meeting building regulations

Using a HETAS registered installer, 
can save time and money; and will ensure your heating appliance works safely and efficiently. 

All installations of solid fuel and wood biomass appliances and systems are subject to the requirements of Building Regulations and are notifiable to the Local Authority in your area by law. HETAS registered installers can self-certificate their work thus avoiding the need for costly and time consuming Building Notice applications to the local Building Control Department. 

All HETAS Registered Business's will leave you the customer with a Compliance Certificate and send a copy to HETAS for onward notification to the Local Authority. This is a simple and effective process costing a few pounds whereas the local authority Building Notice can cost hundreds of pounds in some cases. 

The Certificates issued by HETAS and the notifications to Local Authority are important records demonstrating that work was done legally, by registered competent businesses and individuals and records that the registered business carried out the work in accordance with Building Regulations. When people sell their houses - the information about work carried out under the Building Regulations in England & Wales is used by Solicitors on their inquiry forms and failure to demostrate compliant work where applicable, can adversely affect the sale of properties. The information gathered in this way may be used in any future home information pack (HIP) requirement; and Local Authorities are already required by law to hold such information. 


What is DEFRA? 

DEFRA is the government body responsible for testing and approving solid fueled heating appliances for use in smoke control zones. 

History of Smoke Contol Zones 

The Clean Air Acts of 1956 and 1968 were introduced to deal with the smogs of the 1950's and the 1960's which were caused by the widespread burning of coal for domestic heating and by industry. These smogs were blamed for the premature deaths of hundreds of people in the UK. The Acts gave local authorities powers to control emissions of dark smoke, grit, dust and fumes from industrial premises and furnaces and to declare 'smoke control areas' in which emissions of smoke from domestic properties are banned. Since then, smoke control areas have been introduced in many of our large towns and cities in the UK and in large parts of the Midlands, North West South Yorkshire, North East of England, Central and Southern Scotland. The implementation of smoke control areas, the increased popularity of natural gas and the changes in the industrial and economic structure of the UK lead to a substantial reduction in concentration of smoke and associated levels of sulphur dioxide (SO2) between the 1950's and the present day. 

Exempt fuels and stoves

Any multifuel stove for installation in a Smoke Control Area but may burn only authorised smokeless fuels. A list of approved smokeless fuels can be found on the DEFRA website. 

Exempt appliances 

Exempt appliances are appliances (ovens, wood burners and stoves) which have been exempted by Statutory Instruments (Orders) under the Clean Air Act 1993 or Clean Air (Northern Ireland) Order 1981. These have passed tests to confirm that they are capable of burning an unauthorised or inherently smoky solid fuel without emitting smoke. 

Burning Logs 

Logs may only be burnt on stoves that have been granted  exemption from the regulations by the government through DEFRA. Exempt appliances are appliances (ovens, woodburners and stoves) which have been exempted by Statutory Instruments (Orders) under the Clean Air Act 1993 or Clean Air (Northern Ireland) Order 1981. These have passed tests to confirm that they are capable of burning an unathorised or inherently smoky solid fuel without emitting smoke. 

Smoke Control Areas: 

If you are unsure whether or not you live in a smoke control area then you can check with your local council or visit

WOOD FUEL: Never use toxic wood such as chipboard, impregnated or painted wood. 

Good quality is the most important factor in your stove working efficiently and cleanly. Always use dry firewood. The dryness of the firewood plays an important role since the use of wet wood results in poor fuel economy and may cause a tarry sooty film on the internals of the stove and flue liner chimney. 

Newly cut wood contains 60 - 70% water, making it totally unsuitable for use as firewood. 

Newly cut wood should be stacked and air dried under cover for two years before being used as firewood. 

Newly cut wood should be stacked and air dried under cover for two years before being used as firewood. 

Certain types of wood heat better than others. Green wood contains a lot of water (approximately 50%). Normally, dry wood stored outside for 18 - 24 months and well ventillated, still contains 15 to 20% of water. 

Humid wood is more difficult to burn and has lower calorific value. Humid fumes have, the disadvantages of reduced draught and of the formation of tar in the fume extraction flue and on cold surfaces (glass, etc). 

Preferably use wood from deciduous trees. 

Hard wood varieties such as beech or oak, whose density is high, will burn longer than other varieties with a low density. 

The table below lists the densities of several varieties of wood. 

 Wood Density

Alternative options are kiln dried wood available from certain supliers and which often are supplied in convenient dumpy bags loads and wood brickettes which generally come in packs and are very useful for those short of storage space. 


For your free quotation without obligation 

Tel: 01392 811 597  email: [email protected] 




1. Formation of a contract 

1.1 Acknwoledgment and acceptance. Each order accepted shall constitute an individual legally binding contract between you and us. Such contract is hereinafter referred to in these terms and conditions as "an order". This order will be accepted entirely at our discretion. 

1.2 No addition, alteration, substitution or waiver of these terms and conditions will be valid unless expressly accepted in writing by us or a person authorised to sign on our behalf. 

1.3 Nothing in these terms and conditions shall prejudice and condition or warranty expressed or implied, or any legal remedy to which we may be entitled in relation to the goods / and or the work the subject of the purchase order. 

1.4 These terms and conditions shall be construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts. 


2. Our Responsibility 

2.1 We will ensure that all materials supplied comply with safe building practices and are free from defects and that any work carried out is carried out with reasonable care and skill and to a reasonable standard. 

2.2 Before starting any work we will carry out an inspection to make sure that all work quoted is appropriate and practicable. 

2.3 If after our inspection any further work is necessary either because of alterations in design, specification or otherwise and this causes an increase in costs we will send you details of the extra costs and will only proceed with the works once your written acceptance has been recieved. 

2.4 We will make good any damage caused whilst carrying out the work. 

2.5 If in our opinion it is not reasonably practicable for any reason to carry out any of the work we are instructed to carry out, we shall be entitled to refrain from carrying out or completing such work and will consult you as to what if any work is to be undertaken. We will, if requested by you, provide a written explanation as to why any work is not considered to be reasonable practicable. 

2.6 If the cost to us of acrrying out the work is subsequently increased by reason of increases in the cost materials and/or labour and/or any other factor outside our control, then we shall notify you before undertaking any work to which the increase will apply. If you require us to discontinue the work, you shall only be required to pay us for the work already carried out. 

2.7 We may, as your agent, directly or through an intermediary ask another contractor ("Third Party Contractor") to carry out some or all of any work which you instruct us to carry out for you. We shall pay the reaonable charges of Third Party Contractors on your behalf and recharge them to you with out own fees. We will ensure that the Third Party Contractor fees which are recharged to you are in line with the fees we have quoted to you, had we done the work ourselves. We will take all reasonable care in selecting and instructing a Third Party Contractor. 

2.8 When the company detects faulty or illegal installation that cannot be remedied immediately, the Customer will be required to sign an acknowledgement document. 

2.9 The Company will mark such installations with a Warning label, record the defective installation with HETAS, and issue an Initial Estimate for the rectifications works seen as necessary. 

2.9.1 HETAS Certificates of Compliance with Building Regulations will only be issued once full payment has been recieved by the Company. 


3. Your Responsibility 

3.1 You will permit us during normal working hours to carry out an inspection and thereafter to undertake the works according to the programme set out in the order. 

3.2 You will remove all items necessary to allow us to commence the works and cover and protect all fixtures and fittings, which cannot be removed. The Company will take all reasonable care but will not be held liable for any damage to items that are not removed or covered. 

3.3 You will obtain all permissions and consents, (including if necessary planning permission) from landloards, local authorities and others, which are required before the work can commence. 

3.4 Where you are required to provide us with measurements or other information, such measurements or information must be correct. If we rely on the measurements or information given when preparing our proposal and such measurements or information are incorrect we reserve the right to increase the price to make good any errors or additional works required as a result. 

3.5 If any asbestos or other dangerous materials are found at the time of installation this must be disposed of by you. 

3.6 As soon as we have delivered the goods or services, you will be responsible for them, and we will not be liable for their loss or destruction. Therefore, you would need to take necessary steps to insure the items. If you delay delivery, our responsibility for everything other than damage due to our negligence will end on the date that we agreed to deliver them.

3.7 Interference with or modification to the installation if undertaken by other persons, including damage due to accident or misuse and faults or premature deterioration resulting from misuse or abuse or the use of inappropriate and damp fuels invalidates any warranty on stoves, liners, twin wall chimney systems and chimneys. The Company may at its sole discretion decline to service or repair stoves and chimneys so-damaged or to make significant charges.

3.8 Customers' failure to correctly use and maintain installations are excluded from any guarantees or warranties. The Company may increase the charges for service calls of this nature, or may refuse to rectify related issues.

3.9 All stainless steel liners flexi or rigid should be swept at least twice a year or as specified by manufacturers warranty terms. Failure to have liners flexi or rigid swept by qualified personal may well invalidate any guarantees or warranty. 

3.9.1 Guarantee / warranty exclusions apply to service-replaceable stove and flue parts including door and glass seals, glass, grates, fuel retention bars, ash pans, register plates, sweeping accesses and seals, internal stove linings, dampers, closing plates, flue outlets, baffles, tools, door seals, door latches, handles and to any part of the stove or chimney, chimney pots and cowls damaged by excess heat, chimney fires, abuse, misuse, water damage or adverse weather. 

3.9.2 HETAS Certificate of Compliance with Building Regulations will only be issued once full payment has been received by the Company. 


4. Type(s) of Work Undertaken 

4.1 We will carry out all types of work associated with the order. 


5.0 Deposits and Payments 

5.1 On acceptance of the order a deposit shall be payable. The balance of the order price will be due upon satisfactory completion of the work and before the installer leaves the premises. 

5.2 If you fail to pay the order price within 7 days of it becoming due interest shall be chargeable on the outstanding amounts at a daily rate of 5% per cent per annum above the then base lending rate of the Bank of England from the date the payment was due until the actual date of payment. 

5.3 Should you cancel your order after the period specified in condition 6 below your deposit may not be repayable. 


6. Cancellations 

6.1 If you change your mind you may cancel your order by notifying us in writing within 7 days at the address below and we will refund you your depoisit / payment in full. 

6.2 If you fail to cancel your order within the time period specified in paragraph 6.1 above your deposit / payment will not be returnable. 

6.3 If you have received the goods before you cancel this order then you must send the goods back to our contact address at your own risk and cost. If you cancel your order but we have alreadt processed the goods for delivery you must not unpack the goods when they are recieved by you and you must send the goods back with any returns documentation to us at our contact address at your own cost and risk as soon as possible. 

6.4 Once you have notified us that you are returning the goods (within 7 days of receipt of the goods, please fill in any return documentation and attach to the goods), and on us receiving the goods any sum debited to us will be re-credited to your account either by card, bacs, or sent to you by cheque as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be recredited to you. 

6.5 We reserve the right to cancel the agreement between us if: 

 6.5.1 We have insufficient stock to deliver the goods you have ordered;

 6.5.2 We do not deliver to your area; or

 6.5.3 One or more of the goods you ordered was listed at an incorrect price due to a typograpphical error or an error in the pricing information received by us from our suppliers. 

6.6 If a contract is cancelled then at the entire discretion of the Company upon the Customer's Breach, the Company may seek to recover damages up to the full quotation estimate or order price. 


7. Force Majeure 

7.1 We shall not be liable for delay or failure to perform any of our obligations under our terms if the delay or failure is caused by any circumstances beyound our reasonable control. 

7.2 For the purposes of this condition, "force majeure" shall include, but not be limited to acts of God, war, terrorism, civil disorder, industrial ispute, fire or explosions. 

7.3 Upon the happening of "force majeure" event we shall be entitled to a reasonable extension of time for the performance of our obligations. 


8. Guarantees

8.1 We do not provide additional guarantees. 


9. Exclusions 

9.1 We do not exclude liability for death or personal injury, however we shall not be liable for any direct loss or damage suffered by you howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise in excess of the order price. 

9.2 We shall not under any circumstances be liable for any indirect or consequnetial loss howsoever caused whether by negligence, breach of contract, misrepresentation or otherwise. 

9.3 Where we need to carry out work on your premises and/or install equipment, we will not accept liability for the cost of repairing or replacing parts of your existing system which occurs due to faults in your system unless we have been negligent in not realising that such damage may occur or in the way we did the work.

9.4 We or our insurers shall not be liable or investigate any claim for loss unless you have given written notice to us within 21 days of its occurrence and given us or our insurers every facility to investigate such occurrence.


10. Ownership of Goods

10.1 You will only own the goods once they have been successfully delivered and when we have received cleared full payment in full.


11. Delivery

11.1 We will deliver the goods to the address you specify for your delivery in your order. It is important that this address is accurate. Please be precise where you would like the goods left it you are out when we deliver. We cannot accept liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

11.2  Goods may on delivery due to size and weight only be left in sensible areas and will not be taken up stairs or across uneven ground.


12. Third Party Rights

12.1 Nothing in this agreement is intended to, nor shall it confer any rights on a third party.


13.Changes to Terms and Conditions of Business

13.1 We reserve the right to make changes to this agreement from time to time. Any major changes will only be made with your agreement. 


14. Invalidity

14.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


15. Data Protection

15.1 You consent to the computer storage and processing of your personal data by us in connection with this agreement and to the transmission of this data across the Company and its business partners for the purpose of our legitimate interest including statistical analysis, marketing of our services and credit control. If you breach this Agreement, your personal data may be disclosed or passed to third parties to the extent necessary to assist recovery procedures.


16. Customer Services

16.1 To protect your own interests please read the conditions carefully. If you are uncertain as to your rights under them or you want any explanation about them please write or telephone to our Customer Queries Department, at the address and telephone number set out below. 

16.2 We aim to provide a high level of service. If  you do have an enquiry or complaint regarding the goods or services provided by us please address them to CountryHeat Limited, Unit 1 Odams, Westown Road, Ide, Exeter, Devon, EX2 9TG. Tel: 01392 811 597. Any complaints will be dealt with sympathetically and we will work with you to reach a satisfactory conclusion


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