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Terms & Conditions

The terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. 

General terms & conditions. 


The site is owned and operated by Countryheat Limited of Unit 1, Odams, Westown Rd, Ide, Exeter, Devon. EX2 9TG. 

If you have any queries about these terms & conditions, or if you have any comments or complaints on or about our website you can contact us at [email protected] or by telephone on 01392 811 597. 


1. The contract between us 

We must receive payment of the whole of the price for the goods that you order before your order can be accepted by us. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us. 

2. Ownership of rights 

All rights, including copyright, in this website are owned by or licenced to Countryheat Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. 

3. Accuracy of content 

Product information is offered in good faith, but should only be regarded as a guide. Confirm any details before making any purchases or contractual arrangements. 

Neither CountryHeat Limited or any of their associates or employees can accept any liablity for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice. Please confirm any specific details before ordering. 

All sizes and measurements are approximate. We do however try to ensure that all sizes, measurements and images on the website are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publishing misleading or incorrect product descriptions or images. 

All prices on the website include VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. You can pay on the website via Paypal which will allow you to pay with your debit / credit card. Goods remain the property of the supplier until paid in full. 

4. Damage to your computer 

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

5. Availability 

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel the order. 

6. Ordering errors 

You are able to correct errors on your order up to the point on which you click 'submit' during the ording process. Should you find once you have clicked 'submit' that you have made an error, please contact us as soon as possible & we will do what we can to rectify the order. 

7. Price 

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer price remains valid.

8. Payment Terms 

We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights we may have.

9. Delivery Charges 

Delivery charges vary according to the type of goods ordered. 

10. Delivery 

Our delivery charges are set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. PLEASE NOTE that we are only able to deliver to addresses within the United Kingdom at the prices stated on our website and reserve the right to charge extra for all deliveries to other locations outside of the United Kingdom which includes the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles, European Union and all other destinations worldwide. We will deliver the goods to the address you specify for delivery in your order. It is important that the address is accurate. We cannot accept liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time. You will become the owner of the goods       you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If you delay a delivery our responsibiliy for everything other than damage due to our negligence will end on the date we agreed to deliver them.

11. Risk & Ownership 

Risk of damage to, or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have recieved cleared payment in full. 

12. Acknowledgement & acceptance of your order 

You will need to provide us with your email address & a contact telephone number and we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. An acceptance of your order will take place on dispatch of the good(s) ordered. We will contact you by telephone to arrange delivery for you. 

13. Cancellation rights 

Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your goods (with exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. 

You cannot cancel your contract if the goods you have ordered are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you. 

If you have received the goods before you cancel your contract then (unless under the above paragraph, for which you do not have the right to cancel) you must send the goods back to our contact address at your own cost and risk. Before returning the goods please inform us of your intent and fill in the Returns Form included and return it to us with the goods. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. 

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible (once we have received the returned goods if applicable). We aim to retun the full amount back to you within 30 days of cancellation.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods. 

14. Cancellation by us 

We reserve the right to cancel the contract between us if: 

        * we have insufficient stock to deliver the goods you have ordered; 

        * we do not deliver to your area; or 

        * one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in  

           the pricing information recieved by us from our supplier. 

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. 

15. Liability 

If you do not receive goods ordered by you within 30 days of the date in which you ordered them, we have no liability unless you notify us in writing at the contact address of the probem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option: 

        * to make good any shortage or non-delivery

        * to replace or repair any goods that are damaged or defective; or 

        * to refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accecpt no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

We are not liable for any costs inccured by you or any loss of earning. For example if a delivery is delayed in any way and you have to rebook an installer then we are not liable for any extra charges that the installer may charge you. We always recommend that you do not book an installer until you are in receipt of the goods. We are also not liable for any loss of earnings as a result of taking time off of work to accept a delivery even if it is late or delayed. 

16. Notices 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in wiriting and sent to our contact address at Countryheat Direct, Countryheat Limited, Unit 1, Odams, Westown Rd, Ide, Exeter, Devon, EX2 9TG. 

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.     

18. Law, jurisdiction and language 

This website, any content contained therein and any contract brought into being as a result of useage of this website are governed by and constructed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 

19. Invalidity 

If any part of these terms and conditions is unenforceable (including any provision in which we exclude liability to you) the enforceability of any part of these conditions will not be affected. 

20. Privacy 

You acknowledge and agree to be bound by the terms of our privacy policy. 

21. Third party rights 

Nothing is the Agreement is intended to, nor shall it confer any rights on a third party. 

22. Guarantee / warranty exclusions

Apply to service-replaceable stove and flue parts including door and glass seals, glass, grates, fuel retention bars, ashpans, register plates, sweeping accesses and seals, internal stove linings, dampers, closing plates, flue outlets, baffles, tools, door seals, door latches, handles and to any part of the stove or chimney, chimney pots and cowls damaged by excess heat, chimney fire, abuse, misuse, chimney damage or adverse weather. We CountryHeat Limited do not provide additional guarantees, please refer to your manufacturers warranty.  

 Please note: all stoves, stainless steel liners (flexi or rigid) should be serviced and swept at least twice a year or as specified by manufacturers warrant. Failure to have liners (rigid or flexi) swept or your stove regularly serviced by qualified personell may well invalidate any guarantees or warranty.

23. Installation (if applicable) 

It is your responsibility to choose a product which suits your needs, unless we are installing for you. Once we have delivered your product, you are responsible for storage and installtion. It is your responsibility to ensure thtat products are installed correcty and in compliance with current Building Regulations and the I.E.E (Institue of Electrical Engineers) Wiring Regulations. Contact the Building Control Office of your Local Authority to find out how these regulations apply to you. 

We strongly recommend that you do not book a date for fitting until the item has been delivered. We ask you to help us keep prices by low by taking responsibility for ordering the correct item, and clearly specifying any options you require. 

It is the customers responsibility to ensure that the fitters are suitably qualified to fit their product. If you are unsre then we recommend checking on the HETAS or Gas Safe approved websites. 

24. Offers and Vouchers Codes 

All offers on CoutryHeat Direct are non-transferable and cannot be used in conjunction with any other offers, unless the offer directly states eligibility. Voucher codes have an expiry date and can only be used once by the person they are issued to, any voucher codes cannot be passed on to a third party to use. 

 

 

 

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